Insights

Call center leaders know the feeling: The call volume spikes. Agents are stretched thin. Customer satisfaction starts slipping. Then despite the all of best training, even your top performers can’t do it all. What if it’s time for a different solution? Potentially, instead of hiring more reps, you can start  augmenting the ones you already have ? We’re in an era where AI tools are no longer buzzwords. These tools are now battle-tested partners that can dramatically enhance  c

The cybersecurity landscape is changing rapidly and AI is both the cause  and  the cure. On one hand, threat actors are leveraging AI to launch faster, more sophisticated attacks. On the other, defenders are turning to AI-powered Security Operations Centers (SOCs) to detect, defend, and respond with speed no human team can match. Let’s break down the growing threat, and how AI-enabled SOCs are helping businesses stay protected. The Rise of AI-Driven Cyberattacks Cybercriminal

As businesses race to implement AI into their workflows, the spotlight often shines on algorithms, data models, and shiny new tools. But there’s an unsung hero critical to making all that intelligence actually  work  – your network. Enter  SD-WAN (Software-Defined Wide Area Networking)  – a modern approach to managing and optimizing wide area networks. And it’s quickly becoming essential infrastructure for AI-driven operations. The AI Bottleneck Isn’t Always in the Cloud – It