AI agent ownership decides who answers when an agent misfires. Learn how to name one accountable owner, set limits, and write vendor obligations into the contract before an incident.

The IT leadership challenges we see most: provider costs, MSP and MSSP gaps, cyber insurance, compliance, staffing, and the in-house vs. outsource call.

Authored by Connor Fitzgerald When you set out to buy or replace business technology, three kinds of companies show up, and they all sound alike: a technology advisor, a value-added reseller (VAR), and a managed service provider (MSP). They use the same language, they all offer to help, and they all want to be your main point of contact. The differences between them are quiet, but they decide something that matters: whose interests your final decision actually serves. A techn