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Cloud phones, contact-center platforms, customer experience tools, and carrier connectivity have multiplied into hundreds of providers. Each one demos beautifully. None of them are accountable to your bill 18 months in.
The buying problem
The communications market got bigger. Your time didn't.
Evaluations take six months you don't have
POTS retirements, copper shutoffs, and contract renewals don't wait. Most IT teams don't have the runway for a proper procurement on top of running the business.
You're quoted retail, without leverage
A single quote from a single vendor is list price. Real procurement runs three competing bids with benchmark data, which no individual buyer has the visibility to do alone.
The wrong vendor compounds for years
A bad-fit communications platform shows up as downtime, missed calls, training time, integration debt, and a renegotiation in year two. The wrong pick is the most expensive line item on the project.
What we do
Communications, built for how your team actually works.
Four service lines, evaluated end to end. Each one starts with what you're trying to accomplish and ends with a right-fit provider, benchmarked pricing, and a contract that doesn't punish you in year two.
CX & CCaaS
Architect a customer experience and contact-center platform optimized for efficiency, compliance, and long-term flexibility, not whichever vendor has the loudest demo.
• Omnichannel routing across voice, chat, email, SMS, and social
• AI features that hold up under real load: agent assist, virtual agents, call summarization
• Integrations with your CRM, help desk, and workforce management tools
• Pricing benchmarked across competing CCaaS providers
UCaaS
Replace legacy telephony with a modern unified communications platform designed for hybrid teams, multi-site businesses, and the way work actually happens in 2026.
• Cloud phone service, video meetings, and team messaging on a single subscription
• Number porting, e911 setup, and clean cutover planning
• Provider shortlists scored against your bandwidth, sites, and integration needs
• Contract terms reviewed line by line, not signed as written
Communications + CRM Data
Connect your communications and customer data so visibility, accountability, and decision-making run on a single source of truth, not five disconnected dashboards.
• Native CRM integrations and call data routing
• Reporting that surfaces what matters to operations and finance
• Workflow automation between phone, chat, ticketing, and CRM
• Compliance and audit trails for regulated industries
POTS Replacement
Carriers are retiring copper on staggered timelines: AT&T, Verizon, CenturyLink, Frontier, Fidium, and others. Your phones, alarms, elevators, and fax lines need to move cleanly. See POTS replacement deadlines, options, and costs.
• Full inventory of POTS lines across every site, including the forgotten ones
• Right-fit replacement per line: UCaaS, wireless POTS device, SIP trunk, or fiber voice
• UL-certified migration for fire alarm and elevator emergency phones
• Cutover planning with rollback, not "good luck on Friday"
Procurement capability, without adding headcount.
Why AGI Beacon
We're compensated by the providers we place, at the same rate regardless of which one you select. That's what keeps the recommendation unbiased, and it's why this engagement costs you nothing.
300+ vetted providers, one relationship
You get the supplier breadth of an enterprise procurement team, run by people who place business with these providers every week and know which contracts actually hold up.
Real benchmarks, not list prices
We see what mid-market companies are actually paying. That gives you the leverage no single buyer has the visibility to build alone.
Three qualified providers, not 12 demos
You don't review a science fair of vendors. We translate your requirements, source the right-fit shortlist, and put three competing bids on the table.
We stay in the relationship
Procurement isn't the end of the engagement. We stay involved through implementation, escalations, and renewal, because the providers know we'll bring our next ten clients to whoever performs.
How it works
Discovery to selection in weeks, not quarters.
Three steps. The whole process, for most communications procurements, runs 4 to 8 weeks from discovery call to signed contract.
01 · DISCOVERY
We learn your environment
Sites, seats, current providers, contract end dates, integration needs, and what's actually broken. One conversation, no obligation.
02 · SOURCING
Three providers, benchmarked
We translate your requirements into a sourcing exercise across our 300+ vetted providers and bring back three competing proposals with normalized pricing.
03 · SELECTION
You choose. We stay in the seat.
You pick the provider. We negotiate the contract, manage the cutover, and stay involved through implementation and renewal.
FAQ
Straight answers to the questions we get on every call.
Mid-market, typically 50–2,000 employees, often across multiple locations. Our procurement process, provider relationships, and pricing benchmarks are all sized for this segment specifically.
Four to eight weeks from discovery call to signed contract for most UCaaS or CCaaS procurements. Larger or more complex deployments can run longer. POTS replacement projects vary based on line count and site complexity.
We can still help, either by benchmarking the pricing against comparable providers to give you leverage in negotiation, or by validating that the provider is genuinely right-fit for your requirements before you commit.
Our primary footprint is US-based providers and buyers. If you have international sites or global procurement requirements, we'll tell you honestly whether we can help before starting the engagement.
Find out what your communications stack should actually cost.
Book a 30-minute discovery call. We'll walk your current setup, name the providers worth your time, and tell you what mid-market companies your size are paying in 2026.
✓ 30 minutes, no obligation
✓ Three vendor options sourced for you
✓ Free for the entire engagement